Shipping policy

Thank you for shopping with LYLAINA JOYCE YOUNG YEN. Specializing in trendy and versatile fashion apparel, our brand adheres to rigorous order handling and shipping standards for every customer. We strive to ensure all clothing orders are precisely fulfilled, professionally packaged to preserve fabric quality and appearance, and delivered to global shoppers in flawless condition within standard logistics timelines.

1. Order Processing Timeline

All confirmed apparel orders will undergo systematic verification, quality inspection and protective packaging within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak promotional periods and high-order-volume seasons, standard processing cycles may be extended. Our team will deliver timely notifications to customers if any substantial shipping delays occur.

2. Shipping Fee Calculation Rules

Logistics fees for all clothing purchases are calculated individually based on order specifications, item weight and final delivery location. Accurate shipping charges will be clearly presented on the checkout page prior to payment, ensuring full transparency of all logistics-related costs for every transaction.

3. Standard Shipping Duration Reference

Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are approximate reference values and not guaranteed arrival schedules. Actual parcel delivery progress may be affected by courier operational delays, customs clearance reviews, extreme weather events, cross-border logistical limitations and local holiday arrangements of destination regions.

4. Shipment Confirmation and Tracking Update

Once your fashion apparel order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email featuring exclusive parcel tracking codes and logistics inquiry guidelines.
Real-time tracking statuses and delivery updates will generally be activated and accessible for customer self-check within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.

5. Shipping Address Liability Statement

Customers are required to carefully verify the accuracy and completeness of recipient shipping details during checkout. LYLAINA JOYCE YOUNG YEN assumes no liability for misdelivered, misplaced or returned parcels caused by incorrect or incomplete address information provided by customers. Any shipments returned due to address discrepancies will incur additional reshipping fees borne solely by the buyer.

6. Transit Loss and Product Damage Handling

If your apparel parcel is lost during international transportation, please contact our customer support team within 7 days of your expected delivery date to launch a formal logistics investigation. For orders delivered with damaged garments or defective packaging due to transit issues, please submit a service request with clear damage photos within 48 hours of receipt. We will conduct a comprehensive review and resolve all issues in a timely manner.

7. Apparel Maintenance and Liability Exemption

Every clothing item is packaged with dedicated care instructions covering standard wearing, cleaning, drying and storage methods. All apparel products must be maintained in strict accordance with official guidelines. LYLAINA JOYCE YOUNG YEN disclaims all liability for fabric fading, shrinkage, deformation or product damage resulting from improper maintenance, unauthorized alterations or customer misuse.

8. International Customs Regulations and Contact Details

Cross-border apparel shipments may be subject to destination-specific import duties, customs taxes and clearance fees per local government regulations. All such supplementary charges are the exclusive responsibility of customers and are not included in product prices or standard shipping fees.
For any questions or consultations regarding this Shipping Policy and your order logistics status, please reach out to our professional support team via the official information below:
Trade Name: LYLAINA JOYCE YOUNG YEN
Phone number: +64 26 844 1722
Email: info@youngyentrend.shop
Physical address: 191 Jenkin Street, Strathern, Southland, Invercargill 9812, New Zealand